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Unfortunately, this cruise was canceled and although the girl that called me to inform me was unable to tell me why or when they would be going out again, I eventually discovered it was for inspections. If you go check the Mayport martime forecast as I should have done. Notice is given when nearing the shore; that the casino would be closing. I purchased our tickets on groupon, which was a good deal. If you should decide to sail with us again in the future and run into anything that is of concern, please ask to speak to our cruise director Lois. Thank you so much for this amazing review! Overall it was dirty We use to go every week and met many of the same people. We ate the buffet, which was good, and then my husband went off to the poker table. We went for the NYE celebration and had an amazing time! At the beginning of the cruise, the diesel fumes, when starting the engines, are a bit harsh. There were multiple lines available for security - so entering the ship went effortlessly. I took my husband for his birthday on the AM cruise on Dec 7th. On behalf of everyone at Victory Casino Cruises Jacksonville, thank you so much for your great review. We apologize that you were disappointed with your breakfast. Wednesday the winds will be North at kts. We did not have any bathrooms that were closed the night you sailed with us. We had many guests that were enjoying themselves that wanted to continue with the celebration that night. Overall it was a good trip. I'm not going to lie, we were both feeling somewhat queasy just due to the motion of the boat, which in hindsight, we shouldve known better then to eat when the water was somewhat rough. We arrived and discovered that the parking lot was closed and there was a sign on the door stating that the cruise had been canceled due to weather. Those prizes included free slot play, hotel stays, electronics and many other items. I loved to have the What a great time! Shortly after sailing and dinner the Vomit was flowing everywhere, casino, hallways, bathrooms, outside deck and even the casino staff behind the desk. The food look very pleasing, and fresh-but didn't do the buffet. Customer service greets you with a smile at the ticket counter. The update from the captain said that the seas were choppy and to check on their variety of motion sickness preventative medicine. The cruise was so bumpy and rolling passengers were vomiting, laying in the floor with barf bags, sitting at machines with their head in barf bags or like me sitting on out on the deck hoping the air will help relieve the nausea. My husband won some money, and the workers on the boat from the dealers to the bartenders were so helpful and nice. I am not a gambler, but I love being on the water, unfortunately for me, it was super foggy this day so there wasnt any water to be seen. The Chef always prepares the freshest, highest quality options for our guests. The staff the food and the drinks! Again, not a problem. Food and beverage staff are top notch!! The entire ship is clean and well maintained. You're greeted by smiling faces, and asked if you need a players club card, and directed to the desk if needed. It was very easy. I checked the Captains forecast for New Years Eve Party as this is what wAs advised to another writer that had horrible cruise related to bumpy ride. Then there was breakfast with hard potatoes ,rubbery bacon and eggs. Thank you. On behalf of the management and staff of Victory Casino Cruises Jacksonville, I would like to thank you for your very detailed and complimentary review. We are so happy to hear you had such a great time on New Years Eve and we thank you for thinking of Victory to celebrate with! Thanks for a great New Years victory! Really, you could at least put some free play in the balloons, your slots are so tight you would have gotten your money back anyway. Tuesday night the winds will be North at 15kts and the seas will be feet. When using other weather references for checking the maritime forecast, you have to consider that those forecasts are for areas in the ocean much further out than our general operating area. This was far from the truth. No big deal, I want the boat to be safe. We love the pictures and appreciate the time you took to post them for us! We look forward to seeing you on board again soon! I still enjoyed listening to the music and lounging on the outside deck. This cruise sounded like a blast so I bought the Groupon and was finally able to schedule our outing my boyfriend and my schedules sometimes make outings difficult to schedule in advance. The buffet dinner was fantastic the prime rib and the Au-gratin potatoes were great! We had a great time. Additionally, there were other people that weren't contacted because while we were there, at least 10 other cars pulled up, checked the sign and left.{/INSERTKEYS}{/PARAGRAPH} Additionally, our operation in Jacksonville is only a small part of our company, and we never make decisions to sail or not sail based upon financial reasons. One lady was complaining that band was not playing enough they always stop when gaming starts but this time part of the band was seasick too ,so there you go. We booke the New Years Eve Package, although they cancelled morning sailing due to weather, my guess is they had invested too much into the event to cancel the evening sailing due to rough seas. The ride will be good. Just should have cancelled and explained the situation. Due to a family emergency that morning, I tried to call and cancel. I followed the instructions, called Victory and made a reservation. I left a voicemail and didn't get a call back and I waited for 2 days to give them the opportunity to call. I thought it would be to busy to get a table but it was not and they had some low limit tables which I liked a lot!! You're led down a covered walk-way to the ship, which is very nice, in case of bad weather. We encouraged people that are prone to motion sickness to reschedule, for as a company we want our passengers to have a good time and not be sick. The ship was decorated for Christmas so it looked very festive. We will definitely be going again soon! The seas will be ft. For the balloon drop at Midnight, we had over balloons filled with some great prizes. I enjoy gaming and would like to see this ship succeed but come on you have to do better. This cruise should have stayed at the dock and allowed the party without the gambling, it would have been better. The ocean was pretty choppy, but after reading prior reviews we were prepared and brought dramamine. If a guest is not happy, he appreciates being able to correct the situation at the time of the meal. Another disappointment was their advertisement for great prizes in the balloon drop , what we really got was tiny pieces of paper that when flying when the balloon was popped and people trying to snatch and grab off the floor these tiny slips of paper just to be disgusted with cheesy remarks like It's victory party and happy new year. We have a variety of options available on board. In all, we were very pleased entirely and will return. Excellent venue!!! We went on afternoon, Saturday December 6th cruise, and enjoyed it so much; we returned for that evening's cruise as well. We told everyone at ticketing what the waves were expected to be and everyone was given the opportunity of a refund or a reschedule. We are not sure what you are referring to with regards to the bathrooms. The ladies room had 3 stalls that were closed and it was difficult to even go to the bathroom. We got up that morning and checked the Victory website because it had been raining. If we can be of any further assistance, please contact us here through TripAdvisor. We look forward to seeing you again soon! The management of Victory Casino Cruises would like to address the concerns you mention in your review. I don't mind that the cruise was canceled due to weather; however, I do mind the deplorable customer service that caused me to waste my time and money to drive to a cruise that had been canceled with no attempt to reach me when I know they have my contact information from when they called me about the original cancellation. We hope to welcome you on board again very soon! Lois is on board to ensure every guest has the best possible experience. {PARAGRAPH}{INSERTKEYS}This was my first time on a casino boat so maybe I set the bar too high! Wednesday night the winds will be from the North at Come Sail with us, Captain Tim. We really appreciate your business and thank you for the time you took to tell others about your great experience. Everything was great! The staff was trying to help with all the sick, however there were just too many to keep up. Unfortunately this casino cares only about the money. For those that elected to sail with us that night, we did recommend they take something for motion sickness.